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General conditions of sale (CGV)

Terms of Sales

Preamble

The online sales site www.odorgourmande.com is managed by the company Odeur Gourmande whose head office is located at, 12 Bd Roger Salengro Goussainville 95190 , registered in the PARIS Trade and Companies Register under number 917661506.

It is previously specified that these conditions govern the sales of its products by Odeur Gourmande to any natural or legal person making a purchase via the website www.odorgourmande.com , hereinafter referred to as “the CUSTOMER”.

These General Conditions of Sale, as well as the order form and the order confirmation constitute the sales contract between ODEUR GOURMANDE and the CUSTOMER relating to the sale of the products ordered.

Any order placed on the website www.odorgourmande.com requires the CUSTOMER to accept the General Conditions of Sale in their entirety beforehand and without reservation.

In the event of disagreement with the terms and conditions of the General Conditions of Sale, the CUSTOMER must not use the Website.

ODEUR GOURMANDE reserves the right to adapt or modify its General Conditions of Sale at any time and without notice, the adaptations or modifications then being applicable to all orders subsequent to the adaptations or modifications.

In the event of modification, the General Conditions of Sale applicable to the CUSTOMER's order are those which were online, and which the CUSTOMER accepted on the day of placing his order.

Article 1 – Definitions

The terms and expressions identified by a capital letter in the General Conditions of Sale have the meaning indicated below (whether they are used in the singular or plural).

General Conditions of Sale : designate this document, i.e. the terms and conditions applying to the relations between ODEUR GOURMANDE and the CUSTOMER.

Order : designates the CUSTOMER's purchase order for one or more Product(s) or Service(s) placed by using the Website www.odorgourmande.com or via Customer Service.

Website : refers to the website accessible at the address www.odorgourmande.com

Product : designates a product or Service offered for sale on the Website www.odorgourmande.com

CUSTOMER : designates a Natural or Legal Person, consumer, who uses the Website www.odorgourmande.com and acquires one or more Product(s), for their personal needs, having previously adhered to the General Conditions of Sale.

Article 2. Purpose

These General Conditions of Sale aim to define the contractual relations between ODEUR GOURMANDE and the CUSTOMER and the conditions applicable to any purchase made through the website. www.odorgourmande.com

By agreeing to these Terms of Sale, you represent that you have reached the age of majority in your country, state or province of residence, and that you have given us your consent to allow any person of minor age in your care to buy on this online sales site.

Use of our products for any illegal or unauthorized purpose is prohibited.

The company Odeur Gourmande retains the possibility of modifying these General Conditions of Sale at any time, in order to comply with any new regulations or in order to improve the use of its site. Therefore, the applicable conditions will be those in force on the date of the order by the CUSTOMER.

Article 3. Prices

The prices appearing on the product sheets in the internet catalog are prices in Euros (€) all taxes included (TTC) taking into account the VAT applicable on the day of the order. Any change in the VAT rate may be reflected in the price of the products.

The company Odeur Gourmande reserves the right to modify its prices at any time, it being understood, however, that the price appearing in the catalog on the day of the order will be the only one applicable to the CUSTOMER.

The products remain the property of www.odorgourmande.com until full payment of the price by www.odorgourmande.com.

Products on promotion will be indicated by a “PROMOTION” sticker or by a crossed-out Price, our promotions are valid while stocks last at the time of the order and during the display period.

For CUSTOMERS outside mainland France, www.odorgourmande.com is obliged, in accordance with current law, to charge VAT on orders shipped to most countries in the European Union.

For CUSTOMERS outside the European Union and DOM-TOM, orders are not subject to VAT, but may be subject to local taxes and customs taxes in force in the receiving country. These rights and sums do not fall within the jurisdiction of www.odorgourmande.com . They are the responsibility of the CUSTOMER.

Warning : Any inaccurate information provided by the CUSTOMER in order to evade VAT may result in civil fines and criminal prosecution.

The prices of the Products indicated on the site www.odorgourmande.com do not include processing and shipping costs which are invoiced in addition to the price of the Products purchased and depending on the total amount of the order.

Article 4. Order

The contractual information is presented in French and will be the subject of a confirmation including this contractual information at the latest at the time of delivery. Odeur Gourmande reserves the right to cancel or refuse any order from a customer with whom there is a dispute relating to the payment of a previous order.

To order Products on the Website www.odorgourmande.com , the CUSTOMER must create an account by providing the required information on the registration form.

To this end, the CUSTOMER declares to provide complete, non-erroneous personal information capable of enabling his precise identification in any situation. Any fanciful or slanderous personal information may result in the closure of the CUSTOMER's account and the cancellation of their Order.

The account creation section is accessible directly from the main menu bar. At each visit, the CUSTOMER, if he wishes to order or consult his account (order status, personal information, etc.), must identify himself using this information.

Article 5. Payment

The price of the Products and the logistics preparation and delivery costs are payable in full by the CUSTOMER at the time of placing the Order.

The website www.odorgourmande.com may offer the Customer the option to pay for their order using different payment methods of their choice:

either by credit card:

After choosing the bank card payment method, the Customer is redirected to the secure interface of the payment system in order to securely enter their personal bank card details. If payment is accepted, the order is recorded and the contract is definitively formed. Payment by credit card is irrevocable.

either by PayPal:

The Customer must have a Paypal account to pay for their order with this payment method.

No cash payments should be sent.

Article 6. Right of Withdrawal

In accordance with article L121-21 of the Consumer Code, the Customer has a period of fourteen working days from the date of receipt of their order to exercise their right of withdrawal and thus return the product to the seller for exchange or refund without penalty.

The products must be returned in their original packaging, unused, accompanied by the initial signed delivery note. Return costs are the responsibility of the Customer.

Article 7. Delivery

Delivery of the Products will take place, after registration of payment for the Order, to the delivery address indicated by the CUSTOMER when placing the Order. An email will be sent to the CUSTOMER to inform of the shipment of the Products. The CUSTOMER has the option of choosing between different delivery methods.

Shipping costs are calculated according to the delivery method chosen (home, relay point, post office, etc.), the weight of the package and the place of destination.

Delivery times are only given as an indication; if they exceed thirty days from the order, the sales contract may be terminated and the Customer reimbursed.

Article 8. Guarantee

The Products are declared to comply with the various European standards in force by the Responsible Person, in accordance with European Regulation No. 1223/2009 on Cosmetic Products.

All products offered by the company Odeur Gourmande on the website www.temporelgourmande.com benefit from the legal guarantee provided for by articles 1641 et seq. of the Civil Code. In the event of non-compliance of a product sold, it may be returned to the Odeur Gourmande company which will take it back, exchange it or reimburse it. All complaints, requests for exchange or refund must be made by post to the following address: ODEUR GOURMANDE, 12 Bd Roger Salengro Goussainville 95190, within thirty days after delivery.

Article 9. Liability

The Odeur Gourmande company has, for all stages of access to the site, the ordering process, delivery, customer service or subsequent services, only an obligation of means. Odeur Gourmande cannot be held responsible for any inconvenience or damage inherent in the use of the internet network, in particular loss of data, intrusion, viruses, interruption of service, and other involuntary problems, or for any fact described as forceful. major, in accordance with case law.

The computerized records kept in Odeur Gourmande 's information systems under reasonable security conditions will be considered as proof of communication, orders and payments made between Odeur Gourmande and the Customer.

Article 10 - Security

The site www.odorgourmande.com is subject to a security system: the SSL encryption process has been adopted but all the scrambling and encryption processes have also been reinforced to protect as effectively as possible all sensitive data linked to means of payment.

Article 11 - Intellectual property

All texts, comments, works, illustrations and images reproduced on the site www.odorgourmande.com are reserved under copyright as well as intellectual property and for the entire world. As such and in accordance with the provisions of the intellectual property code, only use for private use is authorized, subject to different or even more restrictive provisions of the intellectual property code. Any total or partial reproduction of the site www.odorgourmande.com is strictly prohibited, whether in the form of a photo, logo, visual or text.

Article 12. Personal data

All the data that you provide on the site www.odorgourmande.com is there in order to be able to process your orders.

Under Law No. 78-17 of January 6, 1978 relating to data processing, files and freedoms, you have the seller's right to rectify, consult or modify and delete the data you communicated to us. This right can also be exercised online.

Article 13. Force majeure

The execution by Odeur Gourmande of all or part of its obligations, in particular delivery, will be suspended in the event of the occurrence of a fortuitous event or force majeure which would hinder or delay its execution. Are considered as such, in particular, without this list being exhaustive, war, riots, insurrection, social unrest, strikes of all kinds. Odeur Gourmande will inform CUSTOMERS of the occurrence of a fortuitous event or force majeure within seven days of its occurrence. In the event that this suspension continues beyond a period of fifteen days, the CUSTOMER will have the possibility of canceling the current order, and the price of the Products ordered and the delivery costs paid will then be reimbursed.

Article 14. Applicable laws and competent jurisdictions

The General Conditions of Sale are subject to French law. Only the French version of these General Conditions of Sale is authentic. In the event of a difficulty arising during the Order, the delivery of the Products and more generally the execution of the sale, the CUSTOMER will have the possibility, before any legal action, to seek an amicable solution, in particular with the help from a consumer association or any other advice of their choice.

Article 15. Customer service

For any information or questions about an order, customer service is at your disposal:

  • By email: odor_gourmande@outlook.com
  • By post: 12 Bd Roger Salengro GOUSSAINVILLE 95190